Pawels Removals, Terms and Coditions

Terms and Conditions of Service: Pawels Removals These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘You’ or ‘Your’ it means the Customer; ‘We’, ‘Us’ or ‘Our’ means Pawels Removals. These terms can be varied or amended only by prior written agreement.

Note on Liability: In Clauses 8, 9, 10, and 13, We limit or exclude Our liability for loss and damage. While we hold professional insurance policies (see Clause 13), our default standard liability is limited.

1. Our Quotation

• 1.1 Our quotation is valid for 28 days from the date of issue.
• 1.2 Unless otherwise stated, the quotation does not include separate, fully comprehensive insurance.
• 1.3 We reserve the right to apply additional charges in the following circumstances:

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• Access: The approach, road, or drive is unsuitable for our vehicles, or the doorway/stairs are inadequate for free movement without mechanical equipment.
• Distance: Loading or unloading occurs more than 20 metres from the doorway.
• Floor Levels: We are requested to collect or deliver above the ground and first upper floor.
• Delays: Delays or events outside Our reasonable control (including waiting for keys) increase the time allowed to complete the work.

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​2. Work Not Included (Unless agreed in writing)

• 2.1 Dismantling or assembling furniture, including garden sheds, greenhouses, or outdoor play equipment.
• 2.2 Disconnecting, reconnecting, or re-assembling appliances, fixtures, or fittings.
• 2.3 Moving items from a loft unless it is properly lit, floored, and has safe access.
• 2.4 Moving or storing any items excluded under Clause 5.

3. ADDITIONAL SERVICE: Waste Clearance & DisposalThis section applies only if you have requested the removal of unwanted items.

• 3.1 Licensed Disposal: We are a registered Upper Tier Waste Carrier (License: CBDU621012). All items will be disposed of at authorized transfer stations or recycled in accordance with UK law.
• 3.2 Hazardous Materials: We cannot clear hazardous waste (asbestos, paints, oils, chemicals, gas canisters, etc.).
• 3.3 Specialist Items: Items such as fridges, mattresses, and TVs may incur additional surcharges due to WEEE/recycling regulations.
• 3.4 Customer Warranty: You guarantee that You have the legal right to dispose of the items. We are not liable for items cleared in error if they were designated for disposal by You.

4. Your Responsibilities

• 4.1 Insurance: Arrange adequate insurance for Your goods, as Our default liability is limited under Clause 8.
• 4.2 Presence: Be present or represented throughout the collection and delivery.
• 4.3 Ownership: You guarantee that the goods are Your own property or that You have full authority from the owner to enter this agreement.
• 4.4 Preparation: Properly stabilize all electronic equipment; defrost and clean refrigerators/freezers. We are not responsible for the contents.
• 4.5 Prevention: Take all reasonable steps to ensure nothing that should be removed is left behind and nothing is taken in error.

 
5. Goods Not to be Submitted for Removal

• The following items carry high risks and must not be submitted for removal:
• 5.1 Potentially dangerous or explosive items (gas bottles, aerosols, firearms, fuels).
• 5.2 Jewellery, watches, money, deeds, securities, mobile phones, or portable computing devices.
• 5.3 Perishable items, plants, or animals/birds/fish.
• 5.4 Prohibited or stolen goods, drugs, or pornographic material.

6. Postponement and Cancellation

• We charge these fees based on an assessment of losses incurred (admin costs, inability to re-fill the slot).
• More than 10 working days' notice: No charge.
• 5–10 working days' notice: Not more than 30% of the quote.
• Less than 5 working days' notice: Not more than 60% of the quote.
• Within 24 hours of the start: Not more than 75% of the quote.
• On the day the work starts: 100% of the quote.

7. Payment

• 7.1 Unless otherwise agreed, payment is required in full by cleared funds upon completion.
• 7.2 We accept Bank Transfer, or Cash.

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8. Our Liability for Loss or Damage

• 8.1 Limited Liability: Because We do not know the value of Your goods, if We are negligent or in breach of contract, Our standard liability is limited up to £40 per item (an "item" is defined as the entire contents of a box/carton or any single object handled by Us).
• 8.2 Standard Liability: If You wish to increase Our limit of liability, You must provide a written valuation and pay an additional fee prior to the work commencing.
• 8.3 We are not liable for goods in wardrobes/drawers or in containers not packed and unpacked by Us.

​9. Damage to Premises

• 9.1 Our liability is limited to making good the damaged area only.
• 9.2 If We cause damage as a result of moving goods under Your express instruction, against Our advice, We shall not be liable.
• 10. Exclusions of Liability
• 10.1 We are not liable for loss/damage caused by fire or explosion unless caused by Our negligence.
• 10.2 We are not liable for:

Normal wear and tear, natural deterioration, or atmospheric conditions (damp/mould).
Electrical/mechanical derangement of any appliance unless there is evidence of related external damage.
Loss of structural integrity of "flat-pack" furniture (particle board).

11. Time Limit for Claims
Any loss or damage must be reported quickly. A detailed claim must be submitted in writing or via email within 7 days of the move.

12. Governing Law
This contract is subject to the law and jurisdiction of the English Courts.

13. Our Insurance Cover
For Your peace of mind, We maintain professional insurance policies to protect against major incidents:

Public Liability Insurance: This covers Us in the event that Our operations cause accidental injury to a person, or accidental damage to third-party property (such as the structure of the buildings or common areas).

Goods in Transit Insurance: This covers Your goods against loss or damage caused by an accident, collision, or fire while they are being loaded, unloaded, or transported in Our vehicles, up to the limits specified in our policy.

Note: The existence of these policies does not automatically override the limits of liability stated in Clause 8.1 unless Standard Liability (Clause 8.2) has been agreed upon in writing prior to the move. If you have any concerns or questions please contact Pawel, kind regards.